Frequently asked questions.

Anytime. All retainers are month-to-month. We earn your business every month, and if we are not delivering, you should not be paying us.

SEO results vary by competition and industry. Some keywords can rank quickly, others take months. No guarantees on specific timelines.

You keep your domain and content. Hosting and maintenance services stop upon cancellation.

Pennsylvania clients pay 6% sales tax on design services. Out-of-state clients typically do not. We spell it out clearly on your proposal.

Yes, you own your domain. It's registered in your name and you have full control over it.

Yes. Standard terms are 50% to start, 50% on launch. For projects over $15k we can split into three or four milestones. We do not charge interest.

Yes, comprehensive SEO audits are available to identify issues and opportunities for improvement.

Yes, SEO works by improving search visibility and organic traffic. Results depend on proper implementation, competition level, and keyword selection.

Submit edit requests through email or the client portal. Include specific details about changes needed.

Typical website projects take 2-4 weeks from initial consultation to launch, depending on complexity and revisions needed.

Subscriptions are 12 months with automatic renewal unless cancelled.

Initial improvements typically appear within 3-6 months. Full results may take 6-12 months depending on competition and keyword difficulty.

Yes, you keep your domain. You'll need to transfer hosting and renew the domain registration separately.

Basic SEO is included in website packages. Comprehensive SEO services are available as add-ons or standalone packages.

SEO rates vary based on scope and competition. Contact us for a custom quote based on your specific needs and goals.

Early cancellation may incur a fee. Contact us to discuss specific terms and options for your situation.

We pause, write a short change order describing the new scope and price, and you approve it before we proceed. No surprise invoices, ever.

You can reactivate services at any time. Your domain and content remain available for reactivation.

Most don't, exactly. The tiers are starting points. After a 30-minute scoping call we write a custom proposal with a fixed price for your specific scope. Takes us 2 to 3 business days.

Because you should not have to watch a clock. Hourly billing punishes good clients for asking questions and rewards agencies for being slow. We scope carefully up front, quote a fixed number, and absorb the risk of estimation. If we miss, that is on us.